What should I do if the filter element of the water filter jug is clogged?
If the filter element of your water filter is clogged, you can try the following methods to solve the problem:
1) Clean the filter element: Take out the filter element and rinse it with clean water to remove impurities and dirt on the surface of the filter element. Gently clean the surface of the filter element with your fingers or a soft brush. After cleaning, reinstall the filter element to see if the water filtration speed can be improved.
2) Soak the filter element: Soak the filter element in warm water for a period of time to help dissolve and soften solid particles or dirt in the filter element. Then wash and rinse.
3) Replace the filter element: If cleaning and soaking don’t resolve the clogged filter element, you may need to replace the filter element.
What should I do if the water filtering speed of the water filter jug slows down?
1) If the water filter jug slows down, it is usually because the filter element is contaminated or clogged. Here are some possible solutions:
2) Replace the filter element: The filter element may have been used for a period of time and is contaminated, so it needs to be replaced.
3) Clean the filter element: If the filter element is a washable type, try to remove it and rinse it with clean water. This can remove impurities and restore water filtration speed.
4) Clean the water filter jug: Sometimes the filter part of the water filter jug itself will be contaminated, causing the water flow to slow down. Clean the filter jug thoroughly with mild soapy water, then rinse with clean water.
5) Replace the water filter jug: If the problem still cannot be solved after replacing or cleaning the filter element, it may be a problem with the water filter jug itself. Consider replacing the water filter jug with a new one.
What should I do if the water filter jug leaks?
If your water filter pitcher is leaking, you can take the following steps to fix the problem:
1) Check the seals: First, check whether the seals at the bottom and connection of the water filter jug are intact. If the seal is found to be damaged or deformed, it needs to be replaced in time.
2) Confirm installation: Make sure that all parts of the water filter jug are installed correctly and tightly connected.
3) Check the kettle body: Check the water filter jug itself for damage, cracks or holes. If any damage is found, the water filter jug needs to be replaced or repaired promptly.
4) Adjust the usage posture: Sometimes, the water filter jug is tilted or placed unevenly, which can also cause water leakage. Try adjusting the position of the water filter jug to make sure it rests firmly on a flat surface.
5) Clean the filter element: If the filter element is clogged or has too much dirt, it may increase the water pressure and cause water leakage. Try cleaning or replacing the filter to see if that solves the problem.
Which countries can orders be shipped to?
We currently only sell in the United States and ship from 225 Broadhollow Rd. Melville, New York State, 11747.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
Can I change my order information?
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details.
Once an order is shipped, this information cannot be changed.
